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An ongoing UX and service design initiative creates a centralized digital resource connecting job seekers with opportunities at the UVA Comprehensive Cancer Center (UVACCC), using Contentstack, Qualtrics, and UVA Box to streamline the experience for applicants, faculty, and staff.
Project Type
UX Design / Service Design
Industry
Healthcare / Research
Role
UX Strategy, UX Design, Web Development
The Cancer Center receives increasing requests from individuals seeking employment opportunities and faculty members looking to connect with potential candidates.
Without a centralized resource, information sharing and application coordination can become fragmented.
The challenge was to design a streamlined experience that supports three distinct user groups while maintaining a manageable administrative workflow.
I approached the project by identifying the needs of three primary user groups:
Job seekers looking for research and employment opportunities.
Faculty members seeking qualified candidates.
Administrative staff responsible for managing information and facilitating connections.
Rather than developing a standalone platform, I explored how existing institutional tools could be integrated into a cohesive experience.
The proposed solution consists of three connected components:
Information Access → Contentstack
A centralized webpage providing access to job opportunities and submission forms.
Information Collection → Qualtrics
Standardized forms for faculty members to submit job openings and job seekers to share application materials.
Information Management → UVA Box
Administrative tracking documents for managing job openings and applicant information.
Initial Concept → Workflow Refinement → Form Development → Contentstack Implementation → Testing → Launch
For each phase, capture:
What you initially proposed
What feedback you received
What you changed
Why you made that decision
Number of job openings submitted
Number of job seekers accessing the resource
Number of applications submitted
Administrative time saved
Stakeholder satisfaction
Discovery (Done): Background, problem statement, stakeholder needs
UX Planning (In Progress): Personas, user stories, user journeys
Workflow Design (In Progress): Qualtrics, Box, email workflow diagrams
Information Architecture (Planned): Webpage structure and content hierarchy
Form Design (Planned): Job submission and application forms
Implementation (Planned): Contentstack webpage development
Testing (Planned): Usability, form validation, administrative workflow testing
Launch (Planned): Publication and stakeholder communication
Evaluation (Planned): Usage metrics and workflow improvements